Prescribing Leadership: How Can Leaders Better Prepare for The Dynamic World of Healthcare?
When most people think about the challenges of implementing healthcare analytics, they wrongly expect it to be the data, talent or technology.
In a recent study, leadership was actually identified by participants as the top challenge. Unfortunately, the skills that made healthcare leaders successful in the past may not be enough to be successful in the future.
Since 2014, the Healthcare Center of Excellence (HCOE) has been tracking the healthcare industry’s progress towards population health analytics using their proprietary Healthcare Transformation Change Model. This model was developed in 2013 to help healthcare organizations understand the requirements to become an analytics focused healthcare organization. The concepts were based on a customer relationship marketing (CRM) implementation model, previously co-developed by Professor Bennett. The CRM model was considered by Gartner to be one of the top three CRM implementation visions at the time and has become the basis for most successful CRM implementations today.