Why Leadership in Healthcare Matters
Good leadership in healthcare is critical to the success of the industry’s transformation, but it’s the subject few want to discuss. We are fooling ourselves if we believe that technology and data alone will solve the challenges currently facing our healthcare system. The industry is undergoing a significant change and any change management program indicates that executive sponsorship or leadership is a critical success factor. Yet, when I speak at conferences around the world, leadership is the number one topic I receive follow up comments about. The presentation could be on healthcare transformation, population health, precision medicine or healthcare analytics – none of which can be implemented without good leadership. I could spend 5 minutes or 50 minutes on leadership, and have consistently found that leadership is the area people want to comment on the most. It’s the subject no one wants to talk about, but everyone wants to hear about.
Since 2014, the Healthcare Center of Excellence (HCOE) has been tracking the healthcare industry’s progress towards population health analytics using their proprietary Healthcare Transformation Change Model. This model was developed in 2013 to help healthcare organizations understand the requirements to become an analytics focused healthcare organization. The concepts were based on a customer relationship marketing (CRM) implementation model, previously co-developed by Professor Bennett. The CRM model was considered by Gartner to be one of the top three CRM implementation visions at the time and has become the basis for most successful CRM implementations today.
